Admissions Manager (Behavioral Health)

Requisition Number: 2019-3014

Type of Position: Full-Time

Location: Williamsburg, VA

Overview

The Behavioral Health Pavilion in Williamsburg has an opening in the Admissions Department.

The Admissions Manager will:

  • Monitors and ensures Admission Coordinators provide a high level of customer service at all times, and supports the team by taking a positive, patient centered approach to the work in the department.
  • Monitors call volumes and service requests to ensure proper staffing during peak call times.
  • Strong understanding of revenue cycle operations in the following functional areas: registration, benefit verification, coordination of benefits, and payer participation status.
  • Monitors and ensures accurate pre-registrations and insurance eligibility verifications according to established productivity and quality standards.
  • Responsible for holding team members accountable and addressing conduct issues immediately.
  • Maintains strong collaborative team member approach and places emphasis on working together.
  • Demonstrates knowledge of payer requirements - ability to identify appropriate clinical criteria.
  • Responsible for managing/handling sensitive cases – which require added clinical expertise.
  • Provides additional coverage for the Admissions team – i.e. answers phones, processes admission requests, and completes clinical screenings and Intake Assessments during times of high volume
  • Assists with scheduling Admissions Coordinators to manage call/request volume and provide excellent customer service to referrals. In effect, helping to eliminate missed admission opportunities.
  • Monitors phone conversations and provides clinical coaching to increase the quality of customer service.

Requirements/Qualifications

  • Master’s Degree in Social Work, Psychology or related field preferred. 
  • 3+ years of experience in the field of behavioral health and customer service preferred
  • 2+ years of experience in a Management of Leadership role
  • Managerial experience may be substituted for formal education